Selected Project Examples

EAA ENERGIEALLIANZ Austria with new CRM system, Vienna, Austria

EAA ENERGIEALLIANZ Austria with new CRM system, Vienna, Austria

The EAA is the joint energy distribution and energy trading company of Energie Burgenland, EVN and Wien Energie. With locations in Vienna, Linz and Essen, the company supplies more than 100,000 business and industrial customers with electricity, natural gas and energy-related services. The implementation of a new, centralized CRM system will further enhance the quality and design of EAA's customer relationships. The aim is to integrate all customer segments of the EAA from business customers to major customers from the industrial and service sectors in Austria and Germany in a central database and to map them accordingly.

In a multi-stage selection procedure with prototyping, Fichtner IT Consulting (FIT) and EVE Consulting (EVE) were able to prevail. The EAA has decided on a solution based on the Microsoft Dynamics 365 version for sales and customer services, which has been established on the market, supplemented by the industry template xRM @ EVU of the EVE. The EAA has selected the Microsoft partners FIT and EVE, which are leading in the energy sector, for the implementation: The EAA thus uses the ideal combination of industry know-how and technical implementation expertise, while at the same time taking into account the best integration into the familiar Microsoft Office infrastructure.