Selected project examples

CRM Upgrade and Data migration, Gasversorgung Süddeutschland, Stuttgart, Germany

Projekt: Einführung eines CRM

GVS is planning to upgrade its `` customer relations management system. At the same time, the current Windows/desktop version is to be upgraded to the web-based option, `update.web,` offered by the same supplier. The objective is to raise acceptance by simplifying user interfaces and operation through WEB technology while improving integration into existing procedures. At the same time, possibilities are considered for further automation of sales procedures and embedding these in future IT systems that are in planning, for example for bid costing and the item database. As a serviceable basis for subsequent realization, Fichtner IT Consulting draws up functional specifications with the proviso that the `update.web` solution will be implemented