Selected Project Examples

Strategy and implementation of effective IT management at a municipal utility, DEW21 GmbH, Dortmund, Germany

Strategy and implementation of effective IT management at a municipal utility, DEW21 GmbH, Dortmund, Germany

The objective at the Dortmund municipal utility DEW21 is organizational consolidation and reorientation of the IT function. To this end, process interfaces between IT and technical departments are investigated and a concept for their optimization developed. This is based on unambiguous role assignments and defined service transfer points under service-level agreements between customers, users and the IT management as well as the IT service providers.

The project is supported by FIT through comprehensive training and coaching of the chief information officer`s staff.