CRM & Market Communication
The right solution for your communication.
Reliable and competent communication with customers and prospects is one of the keys to success.
For economic success, you need efficient, and therefore largely automated, volume processes in which customers are addressed via different channels and are involved interactively. Here we support you with process automation solutions and the standard processes for market communication in SAP. With us, you will create a powerful and solid extensible basis for all customer-related processes.
Which solution is best for your requirements? We support you with your specific system selection and we implement efficient solutions based on the leading CRM products (AUREA, itelligence CRM, Microsoft Dynamics).
For specific issues related to energy management and solutions based on SAP IS-U, please visit our business unit SPE.
Our services for you:
- Requirements specification and analysis of current situation
- Project management
- Set-up and customizing of standard products
- Implementation of specific added-value functionality
- Integration into the existing IT environment
- Quality management
- Operational support
- Thorsten Fischer
- Executive Director
Learn more about the international IT-Consulting activities of the Fichtner-Group.