IT all-rounder (m/f/d) related to service and support

FIT is the IT competence center of the Fichtner Group.We design and implement information logistics for technical networks, facilities and infrastructure. Our industry knowledge and process expertise, we combine with the latest technology and expertise so provide innovative and economical solutions for your success. The acquisition, structuring, linking and preparation and presentation of information - also in the spatial reference - are the key to efficient and effective solutions.

Seeking Specialisation

IT all-rounder (m/f/d) related to service and support

Developers who support 1st and 2nd level support:

Our recently established maintenance and support team provides organizational support for the project teams in the event of failure reports from customers. The support is provided by experienced developers who are also actively involved in IT projects and keep their project and IT knowledge up to date. We are looking for people who enjoy the implementation as much as working in a communicative maintenance and support team. The maintenance activity is currently limited to communication within the company-wide project teams, but will be expanded in the future with communication to the customer.

Location

Stuttgart / Berlin / Dresden / Mannheim / Freiburg / Hamburg / Leipzig with very good connection to public transport

Task description

in the internal maintenance and support team

  • Immediate classification of customer malfunction reports
  • Creation of meaningful support tickets and their tracking via a ticket system
  • Support in documenting solution processes
  • Communication with employees and prospectively also with customers

Task description

for cooperation in customer projects

Knowledge of at least one of the following areas is also required:

  • Oracle APEX and PL/SQL development
  • Software development with Java or another object-oriented programming language, Javascript frameworks, HTML
  • Microsoft 365 (e. g. MS Teams, Sharepoint, C #, MS SQL Server, database systems)
  • Knowledge of the technical architecture of web applications and apps

Qualifications

  • completed vocational training in IT
  • Experience in the IT service desk environment
  • Willingness to work shifts until 6 p. m. (no weekends/public holidays)

Knowledge of languages

  • German (level C1)
  • English (level B1)

We offer

  • Motivating and open working climate with short decision paths
  • Challenging and very varied, project-driven developmentIncorporation and cooperation in a highly professional, certified software team
  • Incorporation and cooperation in a highly professional, certified software team
  • opportunities for continuous education and training
  • Flexible working hours and interesting benefits
  • E-bike leasing, corporate events and joint sporting activities

Start

from now on

Duration

permanent

Compensation

Basis for negotiation

 

Please consult with your application and CV:

Sigrid Gattnar
Ph.: +49 0711/8995-1400
sigrid.gattnar@fit.fichtner.de