BGI Customer Analytics


Our Customer Analytics solution framework provides utilities with valuable support concerning the managment of their customers. The solution offers a complete 360-dgree view on all customers and their distribution pattern.

Customer Analytics addresses marketing and salesoriented issues that are currently vital in the energy market:

  • How valuable is a specific customer?
  • Which customers live in areas with a high statistical customer churn rate?
  • Are there certain areas and consumer groups where customer churn rates or the number of new customers are conspicuously high?
  • Are there any apparent trends?


Our services:

  • Project management
  • Conception & consulting    
  • Market data expertise    
  • Implementation    
  • Roll-Out Support

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Further information

SAP HCP and HERE IoT App Challenge Award

BGI Grid Analytics is a cloud-based app for the digital distribution grid in the Internet of Things and supports asset management in transport or distribution networks. You can read our press release on the award here.

Learn more about the international IT-Consulting activities of the Fichtner-Group.